Find the right help.

Product care and technical questions

The manufacturer’s published LAVA support number is 1-800-336-5282. Have the model number and the instructions that came with your lamp ready.

For current support details and operating guidance, visit the manufacturer’s FAQ or instruction manual library. These links open the manufacturer’s website.

Delivery, payments and returns

Use the order history in the account where you made your purchase. The order record connects you with the seller and the options available for that order. We cannot look up orders placed in the purchase tab.